FAQ

How can I verify if a pharmacy is licensed in Cambodia?

All of our pharmacies at Ucare are officially registered with the Ministry of Health. We employ qualified pharmacists. You can recognise them by their white uniforms.

Where can I find food supplements in Phnom Penh?

At Ucare Pharmacy, we offer a wide range of high-quality dietary supplements, including vitamins, minerals, herbs, collagen, amino acids and sports supplements. Examples of brands include: Swisse, Natrol, Nature’s Bounty, TheraScience, Nat&Form and Pediakid.

Can we find Ucare Pharmacies in other cities than Phnom Penh in Cambodia?

Yes, even if the majority of our pharmacies are located in Phnom Penh, we are also present in Takmau, Kep, Kampot, Sihanoukville and Siem Reap. And soon in Battambang.

Can we find Ucare Pharmacy in other countries than Cambodia?

No, Ucare Pharmacy is a pharmacy chain only present in Cambodia. You can find Ucare pharmacies in other countries, but they are different entities and don’t correspond to our standards.

How can I get your products and services if there is no Ucare Pharmacy in the city where I live?

If there is no Ucare Pharmacy where you live, you still can get advices and purchase online:

–   Using our Mobile App to contact us and place an order

–   Checking on the main marketplaces, such as GRAB or FOOD PANDA, and get a delivery to your place

–   Contacting us through Facebook or Telegram; our dedicated team of pharmacist will reply to your questions and arrange online purchase and delivery.

We are using reputable transporters to ship the products all over the country, within one or two days, for an affordable price.

Are products in your pharmacies more expensive than in other pharmacies?

Generally, our products are not more expensive than in other pharmacies, but sometimes they may look expensive because we only select genuine products, and many of them come from other countries, like France, USA, Australia or Europe. If you can find products that are much cheaper online or in other shops, you should be careful, as many fake products are sold in the market. At Ucare Pharmacy, we can guarantee you the origin and quality of the products we sell. Also, sometimes, you can find the same brands but made in Thailand or Indonesia instead of France or USA. Their prices are cheaper, but sometimes the formulas and ingredients are a bit different.

Your pharmacists are always asking me questions when I go to Ucare Pharmacy to request medicine. Why do they need to ask?

Our pharmacists are asking you questions when you want to buy a medication, because it is their job to make sure that you can take it without risk. Medications are not like any consumer goods, they have active ingredients inside that can improve your health condition, but if they are not used properly or for the right indication, they can become ineffective, harmful and even dangerous for your life. Our pharmacists must make sure that dose, dosage and period of use are appropriate, and if there is no risk of side effects, contra-indication, interaction, or allergy.

Always follow their recommendations to get a safe and effective treatment.

What services does our pharmacy offer?

At Ucare Pharmacies, you will find a wide range of quality medicines (both prescription and over-the-counter), food supplements, cosmetics and dermocosmetics, makeup, orthopaedic supports, and medical equipment.You will receive a warm welcome from our qualified pharmacists, who will provide personalised advice. You can also enjoy free skin analyses and health check-ups. 

Can Ucare Pharmacy provide a treatment for my health problems without getting a medical consultation?

As healthcare professionals able to make a pharmaceutical diagnosis, our certified and trained pharmacists can recommend a treatment in 80 to 90% of the cases met at our counters. Many medications can be proposed without a prescription from a doctor. However, for the 10 to 20% remaining cases, there is a need of clinical examination plus more testing, that may require the expertise of a doctor. And mostly, if there is no improvement after 48 hours using the recommended treatment, it is always explained that you must refer to a doctor.

Is it necessary to have a prescription to get an antibiotic in your pharmacies?

Yes it is, in most of the cases. Antibiotics must be prescribed by a doctor, based on a diagnosis, and according to the patient’s condition. Using antibiotics is not always necessary, as many infections are due to viruses or fungi that are not killed by antibiotics. Moreover, using antibiotics without justification can lead to less effectiveness of the treatment, due to development of anti-microbial resistance. However, in some special situations (urinary infection, …), our pharmacists are allowed to sell you an antibiotic in order to save time and because they can make the diagnosis.